Account
Delete your account
You can request deletion of your Veeras Global account at any time. Because we provide mental health consultations, some clinical records may need to be kept for legal and medical record-keeping purposes.
How to request deletion
Send us an email from the address registered to your account, or message us on WhatsApp from the mobile number registered to your account. Include your registered email or mobile number so we can verify your identity.
Contact: care@veerasglobal.org · WhatsApp +91 98401 21841
What is deleted
- Your account profile (name, email, mobile number, password hash, and preferences).
- Authentication tokens, notification subscriptions, and device associations.
- Non-clinical usage logs older than our standard retention window.
- Access to assigned library content and patient portal data tied to the account.
What is kept and why
- Clinical records from completed consultations (notes, intake forms, transcripts/summaries, prescriptions) may be retained for the period required by applicable medical record-keeping regulations.
- Anonymised or aggregated data that cannot identify you may be kept for service improvement and regulatory reporting.
- Payment transaction references required for financial, tax, and legal compliance may be retained for the period required by law.
Timeline
We will acknowledge your request within 48 hours and complete identity verification. Account deletion is usually processed within 7 business days, unless we need to retain specific information for legal or medical record-keeping reasons. We will inform you of any data that must be retained.
Data requests without deleting your account
You can also request a copy of your data, correction of inaccurate information, or withdrawal of consent for recordings or notifications without closing your account. Send the request to care@veerasglobal.org.