Privacy Policy

Who we are

Veeras Global is operated by Veerachitran Hospital Pvt Ltd. We provide online mental health consultations through our website and mobile applications.

Questions about this policy can be sent to care@veerasglobal.org.

Information we collect

Account details you provide: name, email address, mobile number with country code, password (stored only in hashed form) and, for clinicians, professional profile information.

Booking and consultation details: appointment date and time, selected clinician, consent responses, intake questionnaire answers, and clinical notes recorded by your clinician.

Payment details: we use a third-party payment gateway. Card and banking details are entered on the gateway and are never stored on our servers. We retain only the transaction reference and status.

Technical data: device type, app version, and basic usage logs needed to keep the service secure and working.

How we use your information

To create and manage your account, schedule and deliver consultations, send appointment confirmations and reminders, process payments, maintain your clinical record with your treating clinician, and provide customer support.

We do not sell your personal information, and we do not use your health information for advertising.

Session recordings and transcripts

Consultations are recorded or transcribed only where you have given explicit consent in the app before the session begins. You may decline, and the consultation will continue without recording.

Where consent is given, recordings and transcripts are used solely to produce clinical notes and summaries for your treating clinician and are stored with restricted access.

Sharing

Your information is accessible to your treating clinician and to authorised administrative staff who support your care.

We use service providers for hosting and database services, video meetings, payment processing, and email/WhatsApp notifications. They process data only on our instructions.

We may disclose information where required by law or to prevent serious harm to you or another person.

Security

Data is transmitted over encrypted connections and stored with access controls that restrict records to the individuals involved in your care. Access to clinical records is limited by role.

Retention

Clinical records are retained for the period required by applicable medical record-keeping regulations. Notification logs are purged automatically after 15 days. You may ask us to delete your account at any time, subject to those record-keeping obligations.

Your rights

You can access and update your profile in the app, request a copy of your data, request correction or deletion, and withdraw consent for recordings or notifications. Write to care@veerasglobal.org and we will respond within a reasonable period.

Children

Accounts are intended for adults. Consultations involving minors must be arranged and consented to by a parent or legal guardian.

Changes

We may update this policy. Material changes will be notified in the app or by email. Continued use after an update means you accept the revised policy.